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Analysing the drivers of customer happiness at authorized workshops and improving retention
Kumar, Anil - In: Journal of retailing and consumer services 62 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012648882
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Measuring and improving customer retention at authorised automobile workshops after free services
Kumar, Anil; Luthra, Sunil; Khandelwal, Dinesh Kumar; … - In: Journal of retailing and consumer services 39 (2017), pp. 93-102
Persistent link: https://www.econbiz.de/10011747730
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Do altruistic and egoistic values influence consumers' attitudes and purchase intentions towards eco-friendly packaged products? : an empirical investigation
Prakash, Gyan; Choudhary, Sangita; Kumar, Anil; … - In: Journal of retailing and consumer services 50 (2019), pp. 163-169
Persistent link: https://www.econbiz.de/10012114150
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Does environmentally responsible purchase intention matter for consumers? : a predictive sustainable model developed through an empirical study
Kumar, Anil; Prakash, Gyan; Kumar, Gaurav - In: Journal of retailing and consumer services 58 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012430707