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The reinforcing and aversive consequences of customer experience : the role of consumer confusion
Anninou, Ioanna; Foxall, Gordon R. - In: Journal of retailing and consumer services 51 (2019), pp. 139-151
Persistent link: https://www.econbiz.de/10012115058
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Influence of personality traits on satisfaction, perception of relational benefits, and loyalty in a personal service context
Vázquez-Carrasco, Rosario; Foxall, Gordon R. - In: Journal of retailing and consumer services 13 (2006) 3, pp. 205-220
Persistent link: https://www.econbiz.de/10005918366
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The emotional power of place: The fall and rise of dominance in retail research
Yani-de-Soriano, M.Mirella; Foxall, Gordon R. - In: Journal of retailing and consumer services 13 (2006) 6, pp. 403-416
Persistent link: https://www.econbiz.de/10007286862