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From a functional service to an emotional ‘saviour’ : a structural analysis of logistics values for in-home consumers
Li, Ting; Cai, Lanhui; Liu, Yanfeng; Yuen, Kum Fai; … - In: Journal of retailing and consumer services 78 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015084909
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Green and gamified! : an investigation of consumer participation in green last-mile from a gamification affordance perspective
Liu, Xiaodi; Zhou, Zengze; Yuen, Kum Fai; Wang, Xueqin - In: Journal of retailing and consumer services 79 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10015098478
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Social determinants of panic buying behaviour amidst COVID-19 pandemic : the role of perceived scarcity and anticipated regret
Yuen, Kum Fai; Tan, Lydia Sonia; Wong, Yiik Diew; Wang, … - In: Journal of retailing and consumer services 66 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013209698
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Exploring consumers' usage intention of reusable express packaging : an extended norm activation model
Song, Jiawen; Cai, Lanhui; Yuen, Kum Fai; Wang, Xueqin - In: Journal of retailing and consumer services 72 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014252731
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The determinants of users' intention to adopt telehealth : health belief, perceived value and self-determination perspectives
Yuen, Kum Fai; Chua, Jie Ying; Li, Xue; Wang, Xueqin - In: Journal of retailing and consumer services 73 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014303334
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The determinants of customers’ intention to use smart lockers for last-mile deliveries
Yuen, Kum Fai; Wang, Xueqin; Ma, Fei; Wong, Yiik Diew - In: Journal of retailing and consumer services 49 (2019), pp. 316-326
Persistent link: https://www.econbiz.de/10012025991
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Revenge buying : the role of negative emotions caused by lockdowns
Liu, Yanfeng; Li, Xue; Yuen, Kum Fai - In: Journal of retailing and consumer services 75 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014373363
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An investigation of consumer switching intention on the use of automated courier station from a signaling perspective
Li, Zhaotong; Wu, Min; Teo, Chee Chong; Yuen, Kum Fai - In: Journal of retailing and consumer services 78 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10015095096
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The role of motivators, barriers, attractiveness, and positive emotions on consumers’ intention to adopt and resist self-driving delivery robots
Koh, Le Yi; Yuen, Kum Fai - In: Journal of retailing and consumer services 81 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10015117895
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Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences
Do, Quynh Huong; Kim, Thai Young; Wang, Xueqin - In: Journal of retailing and consumer services 70 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014239880