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Do altruistic and egoistic values influence consumers' attitudes and purchase intentions towards eco-friendly packaged products? : an empirical investigation
Prakash, Gyan; Choudhary, Sangita; Kumar, Anil; … - In: Journal of retailing and consumer services 50 (2019), pp. 163-169
Persistent link: https://www.econbiz.de/10012114150
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The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction
Zhang, Yu; Yuan, Yafen; Su, Jiafu; Xiao, Yan - In: Journal of retailing and consumer services 63 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012665997
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Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Zhang, Yu; Su, Jiafu; Guo, Honggui; Lee, Jeoung Yul; … - In: Journal of retailing and consumer services 67 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013364473