Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Yu Zhang, Jiafu Su, Honggui Guo, Jeoung Yul Lee, Yan Xiao, Mingqiu Fu
| Year of publication: |
2022
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| Authors: | Zhang, Yu ; Su, Jiafu ; Guo, Honggui ; Lee, Jeoung Yul ; Xiao, Yan ; Fu, Mingqiu |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 67.2022, p. 1-13
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| Subject: | Appreciating digital affordances | Basic needs satisfaction | Customer participation | Digital skills | Older customers | Transformative value co-creation | Kundenintegration | Customer integration | Digitalisierung | Digitization | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Kundenwert | Customer value | Betriebliche Wertschöpfung | Value creation | Social Web | Social web | Ältere Menschen | Elderly people | Grundbedürfnisse | Basic needs | Electronic Commerce | E-commerce | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2022.103022 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013364473