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The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza; Shin, Hyunju - In: Journal of retailing and consumer services 27 (2015), pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
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The effect of a limited-edition offer following brand dilution on consumer attitudes toward a luxury brand
Shin, Hyunju; Eastman, Jacqueline Kilsheimer; … - In: Journal of retailing and consumer services 38 (2017), pp. 59-70
Persistent link: https://www.econbiz.de/10011743135
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Exploring the elements of consumer nostalgia in retailing : evidence from a content analysis of retailer collages
Shin, Hyunju; Parker, Janna - In: Journal of retailing and consumer services 35 (2017), pp. 1-11
Persistent link: https://www.econbiz.de/10011645057
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Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.; Park, Jungkun; Lee, Sangwoo - In: Journal of retailing and consumer services 74 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
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The effect of customer ethnocentrism and customer participation on global brand attitude : the perspective of Chinese customer
Hong, EunPyo; Park, Jungkun; Pensri Jaroenwanit; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014240277
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Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik; Park, Jungkun - In: Journal of retailing and consumer services 75 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
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Decisions with ChatGPT : reexamining choice overload in ChatGPT recommendations
Kim, Jungkeun; Kim, Jeong Hyun; Kim, Changju; Park, Jooyoung - In: Journal of retailing and consumer services 75 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014372566
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Toward a new business model of retail industry : the role of brand experience and brand authenticity
Park, Jungkun; Hong, EunPyo; Park, Yun-na - In: Journal of retailing and consumer services 74 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014364645
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The role of interactivity in e-tailing : creating value and increasing satisfaction
Yoo, Weon Sang; Lee, Yunjung; Park, Jungkun - In: Journal of retailing and consumer services 17 (2010) 2, pp. 89-96
Persistent link: https://www.econbiz.de/10003956340
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Multidimensional trust building in e-retailing : cross-cultural differences in trust formation and implications for perceived risk
Park, Jungkun; Gunn, Frances; Han, Sang-Lin - In: Journal of retailing and consumer services 19 (2012) 3, pp. 304-312
Persistent link: https://www.econbiz.de/10009541311