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~isPartOf:"Journal of retailing and consumer services"
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Consumer behaviour
1,930
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1,929
Relationship marketing
583
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582
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Park, Jungkun
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Söderlund, Magnus
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Klaus, Philipp
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Otterbring, Tobias
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Gilboa, Shaked
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International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
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Journal of retailing and consumer services
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2,607
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Tourism management : research, policies, practice
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Management science : journal of the Institute for Operations Research and the Management Sciences
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International journal of contemporary hospitality management
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Asia Pacific journal of marketing and logistics
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Journal of Services Marketing
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The journal of services marketing
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Journal of Consumer Marketing
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European journal of marketing : EJM
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Journal of the Academy of Marketing Science
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Journal of hospitality marketing & management
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Journal of retailing
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
355
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
354
Marketing intelligence & planning
350
Journal of economic behavior & organization : JEBO
341
Journal of economic psychology : research in economic psychology and behavioral economics
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ECONIS (ZBW)
2,175
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1
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1
Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness
Olk, Stephan
;
Lindenmeier, Jörg
;
Tscheulin, Dieter K.
; …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012431572
Saved in:
2
Short-term and long-term effects of touchpoints on customer perceptions
Cambra-Fierro, Jesús
;
Polo-Redondo, Yolanda
;
Trifu, Andreea
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581871
Saved in:
3
The effect of employees' politeness strategy and customer membership on customers'
perception
of co-recovery and online post-recovery satisfaction
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
;
Xiao, Yan
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665997
Saved in:
4
Perceptions of others, mindfulness, and brand experience in retail service setting
Ngo, Liem Viet
;
Northey, Gavin
;
Duffy, Sarah
;
Hoang Thi …
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 43-52
Persistent link: https://www.econbiz.de/10011598567
Saved in:
5
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
6
The effect of
justice
in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
7
Please explain why it happened! : How perceived
justice
and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
8
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
9
Mediating role of customer forgiveness between perceived
justice
and satisfaction
Muhammad, Lakhi
;
Gul-E-Rana
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012132151
Saved in:
10
Effect of service recovery on customers' perceived
justice
, satisfaction, and word-of-mouth intentions on online shopping websites
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 23-30
Persistent link: https://www.econbiz.de/10011729705
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