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~isPartOf:"Journal of retailing and consumer services"
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Beziehungsmarketing
720
Relationship marketing
720
Consumer behaviour
616
Konsumentenverhalten
616
Customer satisfaction
310
Kundenzufriedenheit
310
Einzelhandel
203
Retail trade
203
Dienstleistungsqualität
183
Service quality
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Online retailing
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Online-Handel
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Prentice, Catherine
11
Lombart, Cindy
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Park, Jungkun
9
Mortimer, Gary
8
Louis, Didier
7
Agag, Gomaa
6
Fazal-e-Hasan, Syed Muhammad
6
Hollebeek, Linda D.
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Khan, Imran
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Klaus, Philipp
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Pantano, Eleonora
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Rana, Nripendra P.
6
Loureiro, Sandra Maria Correia
5
Quach, Sara
5
Seger-Guttmann, Tali
5
Thaichon, Park
5
Abdelmoety, Ziad Hassan
4
Carlson, Jamie
4
Cheah, Jun-Hwa
4
Das, Gopal
4
Dwivedi, Yogesh K.
4
Han, Xiaoyun
4
Japutra, Arnold
4
Kuppelwieser, Volker
4
Park, Eunil
4
Paul, Justin
4
Söderlund, Magnus
4
Agrawal, Shiv Ratan
3
Alalwan, Ali Abdallah
3
Algharabat, Raed
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Alnawas, Ibrahim
3
Anaya-Sánchez, Rafael
3
Arndt, Aaron D.
3
Azeem, Muhammad Masood
3
Bilgihan, Anil
3
Borges, Adilson
3
Cambra-Fierro, Jesús
3
Elms, Jonathan
3
Fatma, Mobin
3
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Journal of retailing and consumer services
Journal of business research : JBR
814
Journal of banking & finance
779
IMF Staff Country Reports
596
Industrial marketing management : the international journal for industrial and high-tech firms
503
SpringerLink / Bücher
502
IMF Working Papers
413
International Journal of Bank Marketing
391
International journal of hospitality management
341
NBER working paper series
337
The journal of services marketing
285
IMF working papers
273
Die Bank
271
The service industries journal
263
Working paper / National Bureau of Economic Research, Inc.
262
The journal of business & industrial marketing
261
Finance research letters
260
NBER Working Paper
258
Journal of financial stability
252
Europäische Hochschulschriften / 5
240
Research in international business and finance
227
Applied economics
223
Discussion paper / Centre for Economic Policy Research
219
Cogent business & management
218
International journal of economics and financial issues : IJEFI
213
Journal of the Academy of Marketing Science
201
Journal of strategic marketing
199
Journal of international financial markets, institutions & money
194
Journal of financial services research : JFSR
189
International journal of economics and finance
187
Working paper series / European Central Bank
181
Journal of money, credit and banking : JMCB
175
Gabler Edition Wissenschaft
174
ECB Working Paper
172
The international journal of bank marketing : IJBM
172
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
166
Journal of Services Marketing
166
Springer eBook Collection
166
International review of financial analysis
163
International journal of contemporary hospitality management
162
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ECONIS (ZBW)
732
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732
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1
Determinants of customers' intentions towards environmentally sustainable
banking
: testing the structural model
Taneja, Shilpa
;
Ali, Liaqat
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012434317
Saved in:
2
Identifying multi-channel value co-creator groups in the
banking
industry
Hosseini, Monireh
;
Shajari, Sepideh
;
Akbarabadi, Mina
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169723
Saved in:
3
Impact of marketing activities on relationship quality in the Malaysian
banking
sector
Al-alak, Basheer A.
- In:
Journal of retailing and consumer services
21
(
2014
)
3
,
pp. 347-356
Persistent link: https://www.econbiz.de/10010348751
Saved in:
4
"Switching is easy" : service firm communications to encourage customer switching
Pick, Doreén
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 502-509
Persistent link: https://www.econbiz.de/10010388546
Saved in:
5
An Indian customer surrounding 7P's of service marketing
Kushwaha, G. S.
;
Agrawal, Shiv Ratan
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 85-95
Persistent link: https://www.econbiz.de/10010468494
Saved in:
6
The effect of digital design in retail
banking
on customers’ commitment and loyalty : the mediating role of positive affect
Reydet, Sabine
;
Carsana, Laurence
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 132-138
Persistent link: https://www.econbiz.de/10011729734
Saved in:
7
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
8
The influence of relationship marketing orientation on brand equity in banks
Yoganathan, Dhanushanthini
;
Jebrajakrithy, Charles
; …
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 14-22
Persistent link: https://www.econbiz.de/10011347849
Saved in:
9
Value co-creation and social media : investigating antecedents and influencing factors in the U.S. retail
banking
industry
Casper Ferm, Lars-Erik
;
Thaichon, Park
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012581891
Saved in:
10
A multi-country study of bank reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu
;
Ruiz, Belén
;
Amegbe, Hayford
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
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