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~isPartOf:"Journal of service management"
~isPartOf:"Neue betriebswirtschaftliche Forschung : Nbf"
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Dienstleistung
62
Services
58
Management
38
Theorie
38
Theory
37
Dienstleistungsmanagement
35
Service management
35
Dienstleistungsqualität
34
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34
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29
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29
Beziehungsmarketing
25
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16
Germany
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8
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8
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Edvardsson, Bo
11
Jaakkola, Elina
7
Reynoso, Javier
4
Bowen, David E.
3
Brown, Stephen Walter
3
Fisk, Raymond P.
3
Gebauer, Heiko
3
McColl-Kennedy, Janet R.
3
Paluch, Stefanie
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Parasuraman, A.
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Riel, Allard C. R. van
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Tronvoll, Bård
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Valtakoski, Aku
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Witell, Lars
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Cheung, Lilliemay
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Helkkula, Anu
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Hodgkinson, Ian R.
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Hutzschenreuter, Thomas
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Joglekar, Nitin
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Klaus, Philipp
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Mahr, Dominik
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Meiren, Thomas
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Mickelsson, Karl-Jacob
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Odekerken-Schröder, Gaby
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Ordanini, Andrea
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Saviano, Marialuisa
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Schäfer, Adrienne
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Sebastiani, Roberta
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Streukens, Sandra
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Verleye, Katrien
2
Verma, Rohit
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Wirtz, Jochen
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Aal, Kotaiba
1
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Journal of service management
Neue betriebswirtschaftliche Forschung : Nbf
SpringerLink / Bücher
748
NBER working paper series
298
Working paper / National Bureau of Economic Research, Inc.
285
Springer eBook Collection
259
International journal of hospitality management
253
Health care management review : HCM review
249
NBER Working Paper
248
Health care management science
206
Journal of health organization and management
194
Europäische Hochschulschriften / 5
181
Journal of health economics
169
European journal of operational research : EJOR
166
Journal of business research : JBR
132
European research studies
128
Management science : journal of the Institute for Operations Research and the Management Sciences
125
Health economics
123
Gabler Edition Wissenschaft
119
International journal of contemporary hospitality management
114
Krankenhausmanagement : Strategien, Konzepte, Methoden
112
Lehrbuch
108
The service industries journal
108
Springer eBook Collection / Business and Economics
106
Research
99
Discussion paper series / IZA
96
Economics Papers from University Paris Dauphine
96
The European journal of health economics : HEPAC ; health economics in prevention and care
90
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
88
Journal of business ethics : JOBE
84
Tourism management : research, policies, practice
82
Бизнес Информ
81
Discussion paper / Centre for Economic Policy Research
78
Journal of business economics : JBE
76
The journal of management development
76
The journal of services marketing
76
Applied economics
74
Edward Elgar E-Book Archive
74
European management journal
72
International journal of production economics
70
IZA Discussion Paper
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ECONIS (ZBW)
127
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1
Qualität und Produktivität im Dienstleistungsmanagement : strategische Handlungsfelder im Versicherungs- und Finanzdienstleistungswettbewerb
Lehmann, Axel Peter
-
1998
Persistent link: https://www.econbiz.de/10000661766
Saved in:
2
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
3
Experience psychology : a proposed new subfield of service
management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
4
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
5
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
6
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
7
Exploring the alignment between service strategy and service innovation
Lightfoot, Howard
;
Gebauer, Heiko
- In:
Journal of service management
22
(
2011
)
5
,
pp. 664-683
Persistent link: https://www.econbiz.de/10009406382
Saved in:
8
Signaling eco-certification : implications for service coproduction and resource efficiency
Zhang, Jie Jennifer
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
25
(
2014
)
4
,
pp. 494-511
Persistent link: https://www.econbiz.de/10010405216
Saved in:
9
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
10
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
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