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Dienstleistungsqualität
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Service quality
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Dienstleistungsmarketing
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Dienstleistungssektor
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Journal of service management
Harvard business review : HBR
5
Production and operations management : an international journal of the Production and Operations Management Society
5
California management review
3
Harvard-Business-Manager : das Wissen der Besten
3
Journal of Service Management
3
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
3
Management Science
3
The McGraw-Hill/Irwin series / Operations and decision sciences
3
Handbook of service science ; [Vol. 1]
2
Harvard Business School Entrepreneurial Management Case
2
Human resource management
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Managing service quality : MSQ ; an international journal
2
Columbia Business School publishing
1
Decision line
1
Die Manager von morgen : was in Zukunft wirklich zählt
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Harvard-Manager : Periodikum zu Theorie u. Praxis d. Managements
1
International Journal of Operations & Production Management
1
International Journal of Physical Distribution
1
International Journal of Production Economics
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of physical distribution & logistics management : IJPD & LM
1
Interorganizational decision making
1
Irwin series in quantitatives analysis for business
1
Irwin/McGraw-Hill series in operations and decision sciences
1
Journal of contemporary business
1
Journal of management : JOM
1
Journal of operations management
1
Journal of service research : JSR
1
MIT sloan management review
1
MSU business topics
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Manufacturing & Service Operations Management
1
Marketing management and the Indian economy
1
McGraw-Hill/Irwin series : Operations and decision sciences
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Operations and decision sciences
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Operations management ; Vol. 1
1
Operations research
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Operations research, Management science : OR MS ; the international literature digest
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Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
2
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
3
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
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