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Patient value co-creation in online health communities : social identity effects on customer knowledge contributions and membership continuance intentions in online health communities
Zhao, Jing; Wang, Tao; Fan, Xiucheng - In: Journal of service management 26 (2015) 1, pp. 72-96
Persistent link: https://www.econbiz.de/10010504628
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How organizational and employee-customer identification, and customer orientation affect job engagement
Anaza, Nwamaka A.; Rutherford, Brian - In: Journal of service management 23 (2012) 5, pp. 616-640
Persistent link: https://www.econbiz.de/10010026068
Cover Image
How organizational and employee-customer identification, and customer orientation affect job engagement
Anaza, Nwamaka A.; Rutherford, Brian A. - In: Journal of service management 23 (2012) 5, pp. 616-639
Persistent link: https://www.econbiz.de/10009666546