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Transitioning from a goods-dominant to a service-dominant logic : visualising the value proposition of Rolls-Royce
Ng, Irene; Parry, Glenn; Smith, Laura; Maull, Roger; … - In: Journal of service management 23 (2012) 3, pp. 416-439
Persistent link: https://www.econbiz.de/10009619135
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Viable service systems and decision making in service management
Badinelli, Ralph D.; Barile, Sergio; Ng, Irene; Polese, … - In: Journal of service management 23 (2012) 4, pp. 498-526
Persistent link: https://www.econbiz.de/10009619537
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Outcome-based service contracts in the defence industry : mitigating the challenges
Ng, Irene; Nudurupati, Sai S. - In: Journal of service management 21 (2010) 5, pp. 656-674
Persistent link: https://www.econbiz.de/10008749713
Cover Image
Transitioning from a goods-dominant to a service-dominant logic: Visualising the value proposition of Rolls-Royce
Ng, Irene; Parry, Glenn; Smith, Laura; Maull, Roger; … - In: Journal of service management 23 (2012) 3, pp. 416-440
Persistent link: https://www.econbiz.de/10009991459
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Outcome-based service contracts in the defence industry - mitigating the challenges
Ng, Irene C.L.; Nudurupati, Sai S. - In: Journal of service management 21 (2010) 5, pp. 656-675
Persistent link: https://www.econbiz.de/10008717608
Cover Image
Viable service systems and decision making in service management
Badinelli, Ralph; Barile, Sergio; Ng, Irene; Polese, … - In: Journal of service management 23 (2012) 4, pp. 498-527
Persistent link: https://www.econbiz.de/10009998594