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How communications by AI-enabled voice assistants impact the customer journey
Grewal, Dhruv; Guha, Abhijit; Schweiger, Elisa; Ludwig, … - In: Journal of service management 33 (2022) 4/5, pp. 705-720
Persistent link: https://www.econbiz.de/10013325748
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Exploring the frontiers in reality-enhanced service communication : from augmented and virtual reality to neuro-enhanced reality
Hilken, Tim; Chylinski, Mathew; Ruyter, Ko de; Heller, Jonas - In: Journal of service management 33 (2022) 4/5, pp. 657-674
Persistent link: https://www.econbiz.de/10013325741
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Communication channel consideration for in-home services : the moderating role of customer participation
Birgelen, Marcel van; Dellaert, Benedict G. C.; Ruyter, … - In: Journal of service management 23 (2012) 2, pp. 216-252
Persistent link: https://www.econbiz.de/10009554261
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Value cocreation at its peak : the asymmetric relationship between coproduction and loyalty
Stokburger-Sauer, Nicola; Scholl-Grissemann, Ursula; … - In: Journal of service management 27 (2016) 4, pp. 563-590
Persistent link: https://www.econbiz.de/10011563693
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Communication channel consideration for in-home services: The moderating role of customer participation
Birgelen, Marcel van; Dellaert, Benedict G.C.; Ruyter, Ko de - In: Journal of service management 23 (2012) 2, pp. 216-253
Persistent link: https://www.econbiz.de/10009964074