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Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda; Burton, Jamie; Gruber, Thorsten; … - In: Journal of service management 25 (2014) 4, pp. 531-555
Persistent link: https://www.econbiz.de/10010405201
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I want to believe they really care : how complaining customers want to be treated by frontline employees
Gruber, Thorsten - In: Journal of service management 22 (2011) 1, pp. 85-110
Persistent link: https://www.econbiz.de/10009010793
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Enabling a service thinking mindset : practices for the global service ecosystem
Alkire, Linda; Russell-Bennett, Rebekah; Previte, Josephine - In: Journal of service management 34 (2023) 3, pp. 580-602
Persistent link: https://www.econbiz.de/10014338189
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Showcasing the diversity of service research : theories, methods, and success of service articles
Benoit, Sabine; Scherschel, Katrin; Ates, Zelal; … - In: Journal of service management 28 (2017) 5, pp. 810-836
Persistent link: https://www.econbiz.de/10011801789
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RAISE: leveraging responsible AI for service excellence
Alkire, Linda; Bilgihan, Anil; Bui, M̃y; Buoye, … - In: Journal of service management 35 (2024) 4, pp. 490-511
Persistent link: https://www.econbiz.de/10015078053
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Strategy and structure configurations for services within product-centric businesses
Raddats, Chris; Burton, Jamie - In: Journal of service management 22 (2011) 4, pp. 522-540
Persistent link: https://www.econbiz.de/10009286397
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Strategy and structure configurations for services within product-centric businesses
Raddats, Chris; Burton, Jamie - In: Journal of service management 22 (2011) 4, pp. 522-539
Persistent link: https://www.econbiz.de/10009304732
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Resource configurations for services success in manufacturing companies
Raddats, Chris; Burton, Jamie; Ashman, Rachel - In: Journal of service management 26 (2015) 1, pp. 97-116
Persistent link: https://www.econbiz.de/10010504627
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Digital service innovation challenges faced during servitization : a multi-level perspective
Burton, Jamie; Story, Victoria Mary; Zolkiewski, Judy; … - In: Journal of service management 35 (2024) 2, pp. 202-226
Persistent link: https://www.econbiz.de/10015077984
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Understanding Generation Y and their use of social media: a review and research agenda
Bolton, Ruth N.; Parasuraman, A.; Hoefnagels, Ankie; … - In: Journal of service management 24 (2013) 3, pp. 245-267
Persistent link: https://www.econbiz.de/10010132552