Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Linda Nasr and Jamie Burton; Thorsten Gruber; Jan Kitshoff
| Year of publication: |
2014
|
|---|---|
| Authors: | Alkire, Linda ; Burton, Jamie ; Gruber, Thorsten ; Kitshoff, Jan |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 25.2014, 4, p. 531-555
|
| Subject: | Well-being | Transformative service research | Positive organizational behavior | Customer feedback | Positive feedback | Psychological capital (PsyCap) | Verhalten in Organisationen | Organizational behaviour | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Zufriedenheit | Satisfaction | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010405201