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Robotics for customer service : a useful complement or an ultimate substitute?
Xiao, Li; Kumar, V. - In: Journal of service research 24 (2021) 1, pp. 9-29
Persistent link: https://www.econbiz.de/10012426748
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A systematic and visual overview of 25 years of the Journal of Service Research : the journey continues
Wetzels, Martin; Grewal, Dhruv; Wetzels, Ruud - In: Journal of service research 26 (2023) 4, pp. 479-492
Persistent link: https://www.econbiz.de/10014580286
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Customer perceived value : a comprehensive meta-analysis
Blut, Markus; Chaney, Damien; Lunardo, Renaud; … - In: Journal of service research 27 (2024) 4, pp. 501-524
Persistent link: https://www.econbiz.de/10015375727
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From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.; Kumar, Vikas; Srivastava, Rajendra … - In: Journal of service research 25 (2022) 2, pp. 328-343
Persistent link: https://www.econbiz.de/10013268027