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Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid; Bagherzadeh, Ramin; Bhattarai, Ashok - In: Journal of service research 26 (2023) 4, pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
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The future of B2B customer solutions in a post-COVID-19 economy : managerial issues and an agenda for academic inquiry
Bond, Edward U., III; Jong, Ad de; Eggert, Andreas; … - In: Journal of service research 23 (2020) 4, pp. 401-408
Persistent link: https://www.econbiz.de/10012391593
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Consumer job journeys
Bettencourt, Lance A.; Harmeling, Colleen; … - In: Journal of service research 25 (2022) 3, pp. 347-370
Persistent link: https://www.econbiz.de/10013395966
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Personalized communication as a platform for service inclusion? : initial insights into interpersonal and AI-based personalization for stigmatized consumers
Mende, Martin; Scott, Maura L.; Ubal, Valentina O.; … - In: Journal of service research 27 (2024) 1, pp. 28-48
Persistent link: https://www.econbiz.de/10014580389