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Dienstleistungssektor
47
Service industry
47
Dienstleistungsqualität
25
Service quality
25
Dienstleistung
18
Services
18
Customer satisfaction
12
Kundenzufriedenheit
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Customer service
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Kundenservice
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artificial intelligence
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service robots
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transformative service research
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Automation
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Automatisierung
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Beschwerdemanagement
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48
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Huang, Ming-Hui
5
Subramony, Mahesh
4
Groth, Markus
3
Gustafsson, Anders
3
Ostrom, Amy L.
3
Anderson, Laurel
2
Arnold, Todd J.
2
De Keyser, Arne
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Field, Joy M.
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Fotheringham, Darima
2
Lemon, Katherine N.
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Mende, Martin
2
Skålén, Per
2
Ahearne, Michael
1
Aksoy, Lerzan
1
Al-Abdin, Ahmed
1
Andzulis, James
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Anzivino, Alessia
1
Azzari, Courtney Nations
1
Bagozzi, Richard P.
1
Baker, Jonathan J.
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Baker, Thomas L.
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Barrot, Christian
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Becker, Jan U.
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Belk, Russell W.
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Berry, Leonard L.
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Blocker, Christopher P.
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Boccanfuso, Laura
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Breitsohl, Jan
1
Böhm, Robert
1
Chi, Christina G.
1
Chi, Oscar Hengxuan
1
Choi, Sungwoo
1
Clement, Jesper
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Journal of service research
The service industries journal
311
Journal of business research : JBR
272
SpringerLink / Bücher
250
Europäische Hochschulschriften / 5
164
Strategic Direction
145
Industrial marketing management : the international journal for industrial and high-tech firms
143
The journal of services marketing
128
Strategic management journal
123
Gabler Edition Wissenschaft
116
Management Decision
105
International journal of production economics
104
Management science : journal of the Institute for Operations Research and the Management Sciences
102
Journal of service management
89
International journal of hospitality management
84
Competitiveness Review: An International Business Journal
82
Journal of retailing and consumer services
80
Service business
77
Harvard business review : HBR
76
Harvard-Business-Manager : das Wissen der Besten
76
Springer eBook Collection
72
The journal of business & industrial marketing
70
Technological forecasting & social change : an international journal
69
International journal of technology management : IJTM
62
European journal of operational research : EJOR
61
European Journal of Marketing
59
International Journal of Operations & Production Management
59
NBER working paper series
59
Strategy & Leadership
58
Journal of service research : JSR
55
Industrial and corporate change
54
International journal of production research
53
Management decision : MD
52
Competitiveness review : an international business journal incorporating Journal of global competitiveness
51
Marketing Intelligence & Planning
51
International business review : the official journal of the European International Business Academy
50
International journal of innovation management
50
Marketing Science
50
Long range planning : LRP ; international journal of strategic management
49
Working paper
49
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ECONIS (ZBW)
48
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1
Seeing personhood in machines : conceptualizing anthropomorphism of social robots
Chi, Oscar Hengxuan
;
Chi, Christina G.
;
Gursoy, Dogan
- In:
Journal of service research
28
(
2025
)
1
,
pp. 78-92
Persistent link: https://www.econbiz.de/10015375979
Saved in:
2
The survival benefits of service intensity for new manufacturing ventures : a resource-advantage theory perspective
Patel, Pankaj C.
;
Pearce, John A.
;
Guedes, Maria João
- In:
Journal of service research
22
(
2019
)
4
,
pp. 352-370
Persistent link: https://www.econbiz.de/10012127913
Saved in:
3
Unintended consequences in transformative service research : helping without harming
Blocker, Christopher P.
;
Davis, Brennan
;
Anderson, Laurel
- In:
Journal of service research
25
(
2022
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012886938
Saved in:
4
The conflicting conventions of care : transformative service as justice and agape
Varman, Rohit
;
Vijay, Devi
;
Skålén, Per
- In:
Journal of service research
25
(
2022
)
1
,
pp. 86-107
Persistent link: https://www.econbiz.de/10012887036
Saved in:
5
Perspectives on the organizational context of frontlines : a commentary
Schneider, Benjamin
;
Bowen, David E.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 3-7
Persistent link: https://www.econbiz.de/10012005736
Saved in:
6
Coalitions and their negative consequences : an examination in service failure-recovery situations
Roschk, Holger
;
Hosseinpour, Masoumeh
;
Breitsohl, Jan
- In:
Journal of service research
26
(
2023
)
4
,
pp. 614-635
Persistent link: https://www.econbiz.de/10014580355
Saved in:
7
Shaping circular service ecosystems
Fehrer, Julia
;
Kemper, Joya A.
;
Baker, Jonathan J.
- In:
Journal of service research
27
(
2024
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10014580392
Saved in:
8
Uncovering the hidden "where" of sustainable service ecosystems : the role of spaces and places
Anzivino, Alessia
;
Nenonen, Suvi
;
Sebastiani, Roberta
- In:
Journal of service research
27
(
2024
)
1
,
pp. 89-105
Persistent link: https://www.econbiz.de/10014580394
Saved in:
9
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
10
The service recovery journey : conceptualization, integration, and directions for future research
Van Vaerenbergh, Yves
;
Varga, Dorottya
;
De Keyser, Arne
; …
- In:
Journal of service research
22
(
2019
)
2
,
pp. 103-119
Persistent link: https://www.econbiz.de/10012005787
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