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Journal of service research
Journal of service management
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Managing service quality : MSQ ; an international journal
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Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
2
Revisiting the age construct : implications for service research
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of service research
24
(
2021
)
3
,
pp. 372-389
Persistent link: https://www.econbiz.de/10012592944
Saved in:
3
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
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