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One-voice strategy for customer engagement
Singh, Jagdip; Nambisan, Satish; Bridge, R. Gary; … - In: Journal of service research 24 (2021) 1, pp. 42-65
Persistent link: https://www.econbiz.de/10012426761
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Interfaces, interactions, time, and the frontline nexus : foundational constructs and focus for the field of organizational frontlines
Singh, Jagdip; Bridge, R. Gary - In: Journal of service research 26 (2023) 3, pp. 310-329
Persistent link: https://www.econbiz.de/10014325991
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Disrupting the organizational frontlines : editorial
Arnold, Todd; Marinova, Detelina - In: Journal of service research 26 (2023) 3, pp. 303-309
Persistent link: https://www.econbiz.de/10014325989
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Special issue: frontlines-in-change
Marinova, Detelina (ed.); Arnold, Todd (ed.) - 2023
Persistent link: https://www.econbiz.de/10014326046