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Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services
Khan, Md Irfanuzzaman; Fatima, Johra Kayeser; … - In: Journal of service theory and practice 35 (2025) 1, pp. 56-88
Persistent link: https://www.econbiz.de/10015199571
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Demystifying employee co-creation : optimism and pro-social behaviour as moderators
Bangun, Yosafat; Fatima, Johra Kayeser; Talukder, Majharul - In: Journal of service theory and practice 33 (2023) 4, pp. 556-576
Persistent link: https://www.econbiz.de/10014302385