Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services
Md Irfanuzzaman Khan, Johra Kayeser Fatima, Somayeh Bahmannia and Sarvjeet Kaur Chatrath, Naomi F. Dale and Raechel Johns
| Year of publication: |
2025
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|---|---|
| Authors: | Khan, Md Irfanuzzaman ; Fatima, Johra Kayeser ; Bahmannia, Somayeh ; Chatrath, Sarvjeet Kaur ; Dale, Naomi F. ; Johns, Raechel |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 35.2025, 1, p. 56-88
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| Subject: | Perceived humanization | Social presence | Rapport | Affective trust | Cognitive trust | Anthropomorphism | Value creation | Service encounters | Tourism service | Vertrauen | Confidence | Betriebliche Wertschöpfung | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Arbeitsverhalten | Work behaviour | Kognition | Cognition | Soziale Werte | Social values | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-10-2023-0282 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015199571