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How and when does job crafting contribute to franchised restaurant managers' service performance? : the moderation of headquarter control systems
Hur, Won-Moo; Shin, Yuhyung; Hwang, Hansol - In: Journal of service theory and practice 32 (2022) 3, pp. 378-399
Persistent link: https://www.econbiz.de/10013273024
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"Turning role conflict into performance" : assessing the moderating role of self-monitoring, manager trust and manager identification
Kalra, Ashish; Itani, Omar S.; Sun, Sijie - In: Journal of service theory and practice 33 (2023) 3, pp. 436-461
Persistent link: https://www.econbiz.de/10014302351
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Fostering engagement among emotionally exhausted frontline employees in financial services sector
Sahi, Gurjeet Kaur; Roy, Sanjit; Singh, Tisha - In: Journal of service theory and practice 32 (2022) 3, pp. 400-431
Persistent link: https://www.econbiz.de/10013273029