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The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services
Hur, Won-moo; Park, Sang Il; Moon, Tae Won - In: The journal of services marketing 28 (2014) 3, pp. 195-206
Persistent link: https://www.econbiz.de/10010391434
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Helping the organization but harming customers : a social identity perspective of unethical pro-organizational behavior
Yan, Hongmin; Solnet, David; Okimoto, Tyler G. - In: The journal of services marketing 37 (2023) 7, pp. 927-943
Persistent link: https://www.econbiz.de/10014333407
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Toward a theory of spirals : the dynamic relationship between organizational pride and customer-oriented behavior
Krämer, Tobias; Weiger, Welf Hermann; Gouthier, … - In: Journal of the Academy of Marketing Science 48 (2020) 6, pp. 1095-1115
Persistent link: https://www.econbiz.de/10012386866
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Markets as networks : implications for strategy-making
Johanson, Jan; Vahlne, Jan-Erik - In: Journal of the Academy of Marketing Science 39 (2011) 4, pp. 484-491
Persistent link: https://www.econbiz.de/10009297219
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Change is hard : overcoming barriers to service innovation
Parris, Denise Linda; Bouchet, Adrien; Welty Peachey, Jon; … - In: The journal of services marketing 30 (2016) 6, pp. 615-629
Persistent link: https://www.econbiz.de/10011635026
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Effects of work-family interface conflicts on salesperson behaviors : a double-edged sword
Miao, C. Fred; Wang, Guangping - In: Journal of the Academy of Marketing Science 45 (2017) 5, pp. 762-783
Persistent link: https://www.econbiz.de/10011772388
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Service brand equity and employee brand commitment
Kimpakorn, Narumon; Tocquer, Gerard - In: The journal of services marketing 24 (2010) 5, pp. 378-388
Persistent link: https://www.econbiz.de/10008653367
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Perceived marketing-sales relationship effectiveness : a matter of justice
Hulland, John; Nenkov, Gergana Y.; Barclay, Donald W. - In: Journal of the Academy of Marketing Science 40 (2012) 3, pp. 450-467
Persistent link: https://www.econbiz.de/10009548612
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The influence of social undermining on the service employee's customer-oriented boundary-spanning behavior
Yoo, Jaewon - In: The journal of services marketing 27 (2013) 7, pp. 539-550
Persistent link: https://www.econbiz.de/10010231176
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Necessary evil : a strategy to manage dysfunctional customer behavior
Huang, Yu-Shan; Fang, Xiang; Liu, Ruping - In: The journal of services marketing 36 (2022) 5, pp. 741-753
Persistent link: https://www.econbiz.de/10013407597