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How does employee infusion use of CRM systems drive customer satisfaction? : mechanism differences between face-to-face and virtual channels
Chen, Li-Wei; Hsieh, J. J. Po-An; Rai, Arun; Xu, Sean Xin - In: MIS quarterly 45 (2021) 2, pp. 719-754
Persistent link: https://www.econbiz.de/10012631380
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Assessing the unacquainted : inferred reviewer personality and review helpfulness
Liu, Angela Xia; Li, Yilin; Xu, Sean Xin - In: MIS quarterly 45 (2021) 3, pp. 1113-1148
Persistent link: https://www.econbiz.de/10012631410
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Next-generation information systems theorizing : a call to action
Burton-Jones, Andrew; Butler, Brian S.; Scott, Susan V.; … - In: MIS quarterly 45 (2021) 1, pp. 301-314
Persistent link: https://www.econbiz.de/10012814873
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Understanding the digital resilience of physicians during the COVID-19 pandemic : an empirical study
Liu, Yinghao; Xu, Xin; Jin, Yong; Deng, Honglin - In: MIS quarterly 47 (2023) 1, pp. 391-422
Persistent link: https://www.econbiz.de/10013556972