looked into factors which may act as internal variables such as the employer-employee relationship, employee relationship as … the factors which may influence the customers. The data had been randomly gathered from 120 samples by questionnaire … study had managed to uncover the factors which influenced customers' internal and external satisfaction and also discovered …

The purpose of this study is to analyze which factors have influence on the satisfaction of customers in service sector … Karachi, Pakistan. The analysis started with descriptive analysis followed by regression, correlation and reliability analyses … identified the factors contributing to the satisfaction of students. The results verify that service quality and empathy has …

of regression analysis of these five factors of the service quality indicated that overall customer satisfaction was … perceptions of service provided by travel agents, and to discover how the service factors were related to overall satisfaction …. The results of factor analysis suggested five factors derived from 26 attributes affecting service quality, and the result …

Bank customers are selective with the banks to transact with since everyone wants the best service for their money. Asa … result, there is competition in the banking sector. Each bank wants to give quality services and products to keep up existing … transactions with bank employees in the banking halls has reduced due to Automated Teller Machines (ATM) provided for Ghanaians at …

customers of Pakistan Islamic bank customers. This study employed a modified SERVQUAL model by introducing a unique dimension of … compliance in the context of service industry. Data were gathered from 450 walk-in customers of Islamic bank from the largest … city of Pakistan. Results from regression analysis revealed that the multi-dimensional service quality scale is positively …

Higher Education in India) for the measurement of service quality in higher educational institutions is developed. Three …