spite of the extreme variance that is characteristic of the industry, must be found in the management decision approach that … they employ to deal with this uncertainty. Originality/value – The paper uses statistical evidence to draw management … recognising that correct management decision approaches are behind the success of such an uncertain and volatile industry.  …

groups will always occur in any organisation; so management′s task is to understand and use informal groups to achieve the … leaders (formal and informal) and group members are considered. A model is presented of how management can use informal groups … list of ways in which management can foster good relationships is provided. If, for any reason, the informal group will not …

A key success factor for any organisation is the effective management and control of its overhead resources and costs …. Direct costs usually receive close management scrutiny – especially labour costs, which typically account for only 10 per …

emerges as a result of executive management′s lack of decisiveness and control in the execution of the basic management …

Because organisational management systems tend to grow organically over time, they are often at cross‐purposes with … overall objectives, systems and cultures. This phenomenon is examined with particular attention paid to personnel management …

had the total commitment of top management. In the belief that excellence in customer service was the key to maintaining …, and improving market position, top management in the society undertook an intensive training programme in leadership as a …, management by walkabout, peer/subordinate relations, leadership and culture, as well as the leader as communicator, delegator …

As manufacturers contemplate changing or modifying outmoded operations systems, management must be aware of the key …) and manufacturing resource planning (MRP II), rely on an essential feature – total employee involvement. Management must …