What are the hidden ways in which MIS may be influencing management decisions? This article sets out to uncover the problems and show how to deal with them.

Purpose – This paper aims to present a number of important reminders and examples of oft‐overlooked managerial capabilities found to be useful in a variety of businesses. Design/methodology/approach – This paper's “reflections on practice” are prompted by observations of kids in action...

Purpose – Every organizational member makes a daily decision to speak up or to be silent on a host of issues. Silence can be problematic. The purpose of this paper is to posit that managers should listen for the silence, not mistaking its presence for agreement or for understanding from those...