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~isPartOf:"Maximizing management performance and quality with service analytics"
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A mashup-based approach to optimize human performance in IT service management
Santos, Carlos Raniery Paula dos
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Granville, Lisandro …
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Maximizing management performance and quality with …
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(pp. 300-336)
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2015
Persistent link: https://www.econbiz.de/10011408830
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