A mashup-based approach to optimize human performance in IT service management
Carlos Raniery Paula dos Santos; Lisandro Zambenedetti Granville; David Loewenstern; Larisa (Laura) Shwartz; Nikos Anerousis
| Year of publication: |
2015
|
|---|---|
| Authors: | Santos, Carlos Raniery Paula dos ; Granville, Lisandro Zambenedetti ; Loewenstern, David ; Shwartz, Larisa ; Anerousis, Nikos |
| Published in: |
Maximizing management performance and quality with service analytics. - Hershey, Pa. : Business Science Reference, ISBN 978-1-4666-8496-6. - 2015, p. 300-336
|
| Subject: | IT-Dienstleister | IT service provider | IT-Management | IT management | Performance-Management | Performance management | Arbeitsleistung | Job performance | Web 2.0-Technologien | Web 2.0 technologies | Mobile Anwendung | Mobile application |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011408830