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Measuring performance of a service system : from organizations to customer-perceived performance
Laihonen, Harri; Jääskeläinen, Aki; Pekkola, Sanna - In: Measuring business excellence : the journal of … 18 (2014) 3, pp. 73-86
Persistent link: https://www.econbiz.de/10010417496
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A maturity model for evaluating an organisation's reflective practices
Pekkola, Sanna; Hildén, Sanna; Rämö, Johanna - In: Measuring business excellence : the journal of … 19 (2015) 4, pp. 17-29
Persistent link: https://www.econbiz.de/10011449602
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A performance measurement system to quantify the contribution of social media : new requirements for metrics and methods
Agostino, Deborah; Sidorova, Yulia - In: Measuring business excellence : the journal of … 20 (2016) 2, pp. 38-51
Persistent link: https://www.econbiz.de/10011612063
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Managing a network by utilizing performance measurement information
Pekkola, Sanna - In: Measuring business excellence : the journal of … 17 (2013) 1, pp. 72-79
Persistent link: https://www.econbiz.de/10009753293
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Implementing performance measurement systems in local governments : moving from the "how" to the "why"
Agasisti, Tommaso; Agostino, Deborah; Soncin, Mara - In: Public performance & management review 43 (2020) 5, pp. 1100-1128
Persistent link: https://www.econbiz.de/10012314197