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A structured approach to integrating audits to create organisational efficiencies : ISO 9001 and ISO 27001 audits
Hoy, Zoé; Foley, Andrea - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 690-702
Persistent link: https://www.econbiz.de/10011305611
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Auditing of explorative processes
Lenning, Jan - In: Total quality management & business excellence : an … 29 (2018) 10, pp. 1185-1199
Persistent link: https://www.econbiz.de/10011918876
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Design of a university course quality by teaching experiments and student feedback (TESF)
Barone, Stefano; Franco, Eva Lo - In: Total quality management & business excellence : an … 20 (2009) 7/8, pp. 687-703
Persistent link: https://www.econbiz.de/10003897671
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Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
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Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica; Bravi, Laura - In: Total quality management & business excellence : an … 29 (2018) 12, pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
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An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica; Casolani, Nicola; Liberatore, Lolita; … - In: Total quality management & business excellence : an … 29 (2018) 7, pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
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Developing strategies for improving the service quality of casual-dining restaurants : new insights from integrating IPGA and QFD analysis
Cheng, Ching-Chan; Tsai, Ming-Chun; Lin, Shu-Ping - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 415-429
Persistent link: https://www.econbiz.de/10011300161
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Determining critical service quality from the view of performance influence
Wang, Kung-Jeng; Chang, Tsang-Chuan; Chen, Kuen-Suan - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 368-384
Persistent link: https://www.econbiz.de/10011300174
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An empirical investigation of electronic government service quality : from the demand-side stakeholder perspective
Shareel, Mahumd Akhter; Archer, Norman P.; Dwivedi, … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 339-354
Persistent link: https://www.econbiz.de/10011300186
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Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan; Chang, Tsang-Chuan; Wang, Kung-Jeng; … - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 675-689
Persistent link: https://www.econbiz.de/10011305614