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Approximation and analysis of a call center with flexible and specialized servers
Shumsky, Robert A. - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 307-330
Persistent link: https://www.econbiz.de/10002094540
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Performance analysis of an inbound call center with skills-based routing : a priority queueing system with two classes of impatient customers and heterogeneous agents
Stolletz, Raik; Helber, Stefan - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 331-352
Persistent link: https://www.econbiz.de/10002094550
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The impact of retrials on call center performance
Aguir, Salah; Karaesmen, Fikri; Akşin, O. Zeynep; … - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 353-376
Persistent link: https://www.econbiz.de/10002094565
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The impact of customers' patience on delay and abandonment : some empirically-driven experiments with the M/M/n+G queue
Mandelbaum, Avi; Zeltyn, Sergey - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 377-411
Persistent link: https://www.econbiz.de/10002094576
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Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
Helber, Stefan; Henken, Kirsten - In: OR spectrum : quantitative approaches in management 32 (2010) 1, pp. 109-134
Persistent link: https://www.econbiz.de/10003935919
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Staffing a call center with uncertain non-stationary arrival rate and flexibility
Liao, Shuangqing; Koole, Ger M.; Van Delft, Christian; … - In: OR spectrum : quantitative approaches in management 34 (2012) 3, pp. 691-721
Persistent link: https://www.econbiz.de/10009559848
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Call centers with a postponed callback offer
Legros, Benjamin; Ding, Sihan; Mei, R. D. van der; … - In: OR spectrum : quantitative approaches in management 39 (2017) 4, pp. 1097-1125
Persistent link: https://www.econbiz.de/10011777097
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Dynamic routing in distinguishable parallel queues : an application of product returns for remanufacturing
Ding, L.; Glazebrook, Kevin D. - In: OR spectrum : quantitative approaches in management 35 (2013) 3, pp. 585-608
Persistent link: https://www.econbiz.de/10009766439
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Urban public transit network optimization with flexible demand
Klier, Michael J.; Haase, Knut - In: OR spectrum : quantitative approaches in management 37 (2015) 1, pp. 195-215
Persistent link: https://www.econbiz.de/10010479970
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On the analysis of an idealized model to manage gasoline supplies in a short-notice hurricane evacuation
Sabbaghtorkan, Monir; Batta, Rajan; He, Qing - In: OR spectrum : quantitative approaches in management 44 (2022) 3, pp. 911-945
Persistent link: https://www.econbiz.de/10013440685