Chapter Summary This chapter focuses on common business challenges where intelligent choices and behaviors may lead to new and different outcomes. The business stories represent a wide range of economic sectors, types of organizations, and challenges. Each story highlights the role the framework...

Chapter Summary This chapter lays out a strategic approach that an organization might follow to grow its intelligence capacity and competencies. The authors identify the elements of a strategy, explain how the strategy might be translated to a plan, and finally aligned with specific methods....

Chapter Summary This chapter focuses on the types of roles, responsibilities, and competencies essential to organizational intelligence. The authors draw upon earlier series authors’ important work ( Drucker, 2012 ; Garcia-Perez et al., 2019; Lafayette, Curtis, Bedford, & Iyer, 2019 ; Reinhardt,...

Chapter Summary This chapter explains how organizations can build intelligence capabilities into their everyday working environments. The definition of capacity building builds upon the organizational management and the strategic workforce development literatures. This chapter also derives...

Chapter Summary This chapter focuses on accelerating the adoption and promotion of the solution across the organization. The authors define acceleration as achieving the maximum effective and appropriate use of the solution across the organization. This capability is strategic – it ensures...

Chapter Summary This chapter focuses on automating and operationalizing the intelligence models and solutions developed through design and analysis. The authors draw from project management, planning, and implementation practices to identify the activities involved in this capability. Automating...

Chapter Summary This chapter provides a detailed review of the Analysis capability. The authors draw from several disciplines to provide a definition and characterization of analysis suited to intelligence work. This chapter distinguishes clearly between analysis as a capability and analytics as...

Chapter Summary This chapter focuses on design capability. The authors draw from the work of design models to define design for intelligence work. Design is presented as both a way of thinking and a way of working. This chapter breaks the design capability down to several critical activities,...

Chapter Summary In this chapter, the authors build upon the value and the gaps of the traditional model to propose a more strategic and comprehensive framework for designing and conducting intelligence work. The future of intelligence work in the knowledge economy requires a new approach. The...

Chapter Summary This chapter reviews traditional intelligence work, primarily how intelligence was perceived and conducted in the industrial economy. The review includes economic sectors with dedicated intelligence functions such as military, law enforcement, and national security. The review...