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~isPartOf:"Quality management journal : QMJ"
~type_genre:"Fallstudie"
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Dienstleistungsqualität
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Service quality
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Cudney, Elizabeth A.
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Quality management journal : QMJ
International journal of production research
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of production economics
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of productivity and quality management : IJPQM
5
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
5
The journal of business & industrial marketing
5
International journal of auditing : IJA
4
International journal of logistics systems and management
4
International journal of quality & reliability management
4
International journal of quality and service sciences
4
International journal of services and operations management
4
The international journal of human resource management
4
The service industries journal
4
International journal of business excellence
3
International journal of business information systems : IJBIS
3
International journal of business innovation and research
3
International journal of quality and innovation
3
International journal of services technology and management
3
International journal of six sigma and competitive advantage : IJSSCA
3
Management research review
3
Premier reference source
3
R & D management
3
Research
3
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
Tourism management : research, policies, practice
3
A Productivity Press book
2
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
2
Arbeitspapier
2
Asian African journal of economics and econometrics
2
Auditing : a journal of practice & theory
2
BestMasters
2
Cases on human performance improvement technologies
2
Economic geography
2
Entrepreneurship in Africa
2
European journal of marketing : EJM
2
GIGA working papers
2
Global business and organizational excellence : a review of research & best practices
2
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ECONIS (ZBW)
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QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
2
The role of quality measures in pre- and post-decision analysis of an organizational change
Gray, Edward H.
;
Gray, Irwin
;
Yodice, Paul C.
;
Rezai, …
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 9-24
Persistent link: https://www.econbiz.de/10009381990
Saved in:
3
Comparative analysis of quality function deployment methodologies : a case study analysis
Singh, Rahul K.
;
Elrod, Cassandra C.
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
19
(
2012
)
1
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009500658
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