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An Integrated Framework for Service Quality: SQBOK Perspective - Practitioner and academic communities are challenged to find practical solutions and identify a body of knowledge based on well-established theories and principles.
Kumar Tyagi, Rajesh; Varma, Nikhil; Vidyarthi, Navneet - In: Quality management journal : QMJ 20 (2013) 2, pp. 34-47
Persistent link: https://www.econbiz.de/10010108033
Cover Image
An integrated framework for service quality : SQBOK perspective
Tyagi, Rajesh Kumar; Varma, Nikhil; Vidyarthi, Navneet - In: Quality management journal : QMJ 20 (2013) 2, pp. 34-47
Persistent link: https://www.econbiz.de/10009739575