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Perceived justice and control of priority lines
Dixon, Michael J.; Rea, David; Victorino, Liana; … - In: Research handbook on services management, (pp. 117-127). 2022
Persistent link: https://www.econbiz.de/10014452573
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Service innovation process in creative-intensive business services organizations
Pan, Fengjie; Verma, Rohit - In: Research handbook on services management, (pp. 71-87). 2022
Persistent link: https://www.econbiz.de/10014450981
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Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Zhang, Jie; Han, Spring H.; Verma, Rohit - In: Research handbook on services management, (pp. 275-294). 2022
Persistent link: https://www.econbiz.de/10014452656
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Rise of humanoid robots in hospitality services
Zhong, Lina; Verma, Rohit - In: Research handbook on services management, (pp. 331-345). 2022
Persistent link: https://www.econbiz.de/10014452660