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Review of managerial science
Journal of travel and tourism marketing
94
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77
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An empirical study of the role of failure severity in service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Hyun, Sunghyup Sean
- In:
Review of managerial science
9
(
2015
)
4
,
pp. 731-749
Persistent link: https://www.econbiz.de/10011346095
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Drivers and outcomes of eco-design initiatives : a cross-country study of Malaysia and Australia
Iranmanesh, Mohammad
;
Fayezi, Sajad
;
Suhaiza Hanim …
- In:
Review of managerial science
13
(
2019
)
5
,
pp. 1121-1142
Persistent link: https://www.econbiz.de/10012128811
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