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A service innovation framework for start-up firms by integrating service experience engineering approach and capability maturity model
Wang, K. J.
;
Widagdo, J.
;
Lin, Y. S.
;
Yang, H. L.
; …
- In:
Service business
10
(
2016
)
4
,
pp. 867-916
Persistent link: https://www.econbiz.de/10011722444
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