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Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin; Jeng, Don Jyh-Fu; Mohamad Rizal Abdul … - In: Service business 7 (2013) 1, pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
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The role of ethnicity in domestic intercultural service encounters
Hamid Rizal; Jeng, Don Jyh-Fu; Chang, Hsin Hsin - In: Service business 10 (2016) 2, pp. 263-282
Persistent link: https://www.econbiz.de/10011722294
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Internal service quality within the different Chinese subcultures : a comparison between Taiwan, China, and Singapore
Jeng, Don Jyh-fu; Kuo, Sky Fang-wen - In: Service business 6 (2012) 4, pp. 425-458
Persistent link: https://www.econbiz.de/10010048132
Cover Image
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin; Jeng, Don Jyh-Fu; Mohamad Rizal Abdul … - In: Service business 7 (2013) 1, pp. 17-35
Persistent link: https://www.econbiz.de/10010117277