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Dienstleistungsqualität
117
Service quality
117
Customer satisfaction
69
Kundenzufriedenheit
69
Beziehungsmarketing
53
Relationship marketing
53
Consumer behaviour
46
Konsumentenverhalten
46
Beschwerdemanagement
19
Complaint management
19
Dienstleistungssektor
18
Service industry
18
Gesundheitsversorgung
12
Gesundheitswesen
12
Health care
12
Health care system
12
Lieferantenmanagement
11
Quality management
11
Qualitätsmanagement
11
Satisfaction
11
Supplier relationship management
11
Customer service
10
Kundenservice
10
Customer value
9
Emotion
9
Hospital
9
Hotel industry
9
Hotellerie
9
Krankenhaus
9
Kundenwert
9
Einzelhandel
8
Gerechtigkeit
8
Justice
8
Retail trade
8
Arbeitsverhalten
7
Confidence
7
Customer integration
7
E-commerce
7
Electronic Commerce
7
Kundenintegration
7
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Undetermined
110
Free
7
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Article
117
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117
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117
Case study
1
Fallstudie
1
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English
117
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Lee, Donhee
6
Le Nguyen Hau
5
Pham Ngoc Thuy
4
Chiang, Ai-Hsuan
2
Fang, Yu-Hui
2
Hong, Kwan Soo
2
Jeng, Don Jyh-Fu
2
Kim, Kwang-jae
2
Kim, Min-su
2
Lee, Sang Gun
2
Lee, Sang M.
2
Li, Chia-Ying
2
Shen, Pengyi
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Alonso-Almeida, MarÃa Mar del
1
Anaya-Sánchez, Rafael
1
Bagur-FemenÃas, Llorenç
1
Bali, Zsofia
1
Becker, Marc
1
Belanche, Daniel
1
Benedettini, Ornella
1
Bigné Alcañiz, J. Enrique
1
Bikfalvi, A.
1
Biswas, A.
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús J.
1
Casaló, Luis V.
1
Castellanos Verdugo, Mario
1
Cervera, Amparo
1
Chang, Hsin Hsin
1
Chang, Huo-Tsan
1
Chang, Kuo-Chien
1
Chang, Wei-Lun
1
Chang, Ya-Yuan
1
Chen, Hui-Ping
1
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Published in...
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Service business
International journal of hospitality management
474
Journal of retailing and consumer services
336
The service industries journal
317
Journal of business research : JBR
263
The journal of services marketing
256
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
International journal of contemporary hospitality management
224
NBER working paper series
205
Auditing : a journal of practice & theory
192
NBER Working Paper
187
Working paper / National Bureau of Economic Research, Inc.
178
Journal of hospitality marketing & management
164
Tourism management : research, policies, practice
152
Journal of air transport management
139
International journal of quality & reliability management
138
Services marketing quarterly
136
The TQM journal : the international review of organizational improvement
136
Journal of Services Marketing
130
International journal of quality and service sciences
128
Journal of travel and tourism marketing
127
International journal of productivity and quality management : IJPQM
122
Journal of service management
115
Health care management review : the journal for health care management research
113
Cogent business & management
110
The accounting review : a publication of the American Accounting Association
105
Discussion paper series / IZA
104
International journal of services and operations management
103
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
99
Journal of service research : JSR
99
Total quality management & business excellence
99
Managerial auditing journal
96
Quality management journal : QMJ
96
Economics of education review
86
Journal of health economics
84
Managing service quality : MSQ ; an international journal
83
International journal of services, economics and management
82
Journal of service research
80
International journal of auditing : IJA
78
Management science : journal of the Institute for Operations Research and the Management Sciences
75
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ECONIS (ZBW)
117
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1
A bibliometric analysis of metaverse technologies in healthcare services
Damar, Seckin
;
Koksalmis, Gulsah Hancerliogullari
- In:
Service business
18
(
2024
)
2
,
pp. 223-254
Persistent link: https://www.econbiz.de/10015178543
Saved in:
2
Coping strategies for serial service failures in peer-to-peer sharing services : the power of empathic communication
Kim, Sooyun
;
Choi, Sunmee
;
Verma, Rohit
- In:
Service business
18
(
2024
)
3/4
,
pp. 455-472
Persistent link: https://www.econbiz.de/10015178570
Saved in:
3
How luxury restaurants build brand love through idiosyncratic service experiences : a double-moderated mediation model
Chang, Kuo-Chien
;
Cheng, Yi-Sung
;
Wang, Yao-Chin
- In:
Service business
18
(
2024
)
3/4
,
pp. 555-582
Persistent link: https://www.econbiz.de/10015178582
Saved in:
4
Investigating the effect of AI service quality on consumer well-being in retail context
Shen, Pengyi
;
Wan, Demin
;
Zhu, Aonan
- In:
Service business
19
(
2025
)
1
,
pp. 1-35
Persistent link: https://www.econbiz.de/10015178591
Saved in:
5
Impact of national culture on the quality of information delivery in services
Gnanlet, Adelina
;
Yayla-Kullu, H. Muge
- In:
Service business
8
(
2014
)
1
,
pp. 135-169
Persistent link: https://www.econbiz.de/10010239423
Saved in:
6
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
- In:
Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10009760441
Saved in:
7
Determinants of collective intelligence quality : comparison between Wiki and Q&A services in English and Korean users
Joo, Jaehun
;
Normatov, Ismatilla
- In:
Service business
7
(
2013
)
4
,
pp. 687-711
Persistent link: https://www.econbiz.de/10010201130
Saved in:
8
The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
9
A measurement model for service capability from the customer perspective
Yu, Kun-tzu
- In:
Service business
7
(
2013
)
4
,
pp. 563-582
Persistent link: https://www.econbiz.de/10010201136
Saved in:
10
The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10009776971
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