Narrow search
Showing 1 - 4 of 4
Cover Image
Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo; Hyun Kyung Kim; Kim, Hanna - In: Service business 7 (2013) 1, pp. 103-119
Persistent link: https://www.econbiz.de/10010117273
Cover Image
Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo; Hyun Kyung Kim; Kim, Hanna - In: Service business 7 (2013) 1, pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
Cover Image
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo; Moon, Tae Won; Kim, Minsung - In: Service business 15 (2021) 4, pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
Cover Image
Impacts of customer incivility and abusive supervision on employee performance : a comparative study of the pre- and post-COVID-19 periods
Shin, Yuhyung; Hur, Won-Moo; Hwang, Hansol - In: Service business 16 (2022) 2, pp. 309-330
Persistent link: https://www.econbiz.de/10013273619