The effect of workplace incivility on service employee creativity : the mediating role of emotional exhaustion and intrinsic motivation
Won-Moo Hur (School of Business Administration, Pukyong National University, Busan, South Korea), Taewon Moon (Hongik University, Seoul, South Korea), and Jea-Kyoon Jun (School of Business Administration, Pukyong National University, Busan, South Korea)
| Year of publication: |
2016
|
|---|---|
| Authors: | Hur, Won-Moo ; Moon, Taewon ; Jun, Jea-Kyoon |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 30.2016, 3, p. 302-315
|
| Subject: | Coworker incivility | Customer incivility | Emotional exhaustion | Employee creativity | Intrinsic motivation | Kreativität | Creativity | Arbeitsverhalten | Work behaviour | Leistungsmotivation | Work motivation | Emotion | Stress | Work stress | Motivation | Arbeitszufriedenheit | Job satisfaction | Betriebsklima | Work climate |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-10-2014-0342 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011524400