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Compensatory solution : can it save a company from a service failure?
Tran, Trang P.; Roswinanto, Widyarso; Yunus, Erlinda Nusron - In: Services marketing quarterly 37 (2016) 2, pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
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Supermarket self-checkout usage in the United States
Larson, Ronald B. - In: Services marketing quarterly 40 (2019) 2, pp. 141-156
Persistent link: https://www.econbiz.de/10012179167
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The impact of social presence on technology based self-service use : the role of familiarity
Kinard, Brian R.; Capella, Michael L.; Kinard, Jerry L. - In: Services marketing quarterly 30 (2009) 3, pp. 303-314
Persistent link: https://www.econbiz.de/10003865584
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Consumer attitude toward outsourcing of technical support services : an exploratory study
Koku, Paul Sergius - In: Services marketing quarterly 30 (2009) 4, pp. 315-332
Persistent link: https://www.econbiz.de/10003900698
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Brand and message recall : the effects of situational involvement and brand symbols in the marketing of real estate services
Gulas, Charles S.; Larsen, James E.; Coleman, Joseph W. - In: Services marketing quarterly 30 (2009) 4, pp. 333-341
Persistent link: https://www.econbiz.de/10003900741
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An empirical analysis of the public's attitudes toward advertising veterinarian services : a comparative cross-sectional study
Moser, H. R.; Johns Jr., Horace E. - In: Services marketing quarterly 33 (2012) 4, pp. 363-380
Persistent link: https://www.econbiz.de/10009671249
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The influence of technology readiness on the evaluation of self-service technology attributes and resulting attitude toward technology usage
Elliott, Kevin M.; Meng, Juan; Hall, Mark - In: Services marketing quarterly 33 (2012) 4, pp. 311-329
Persistent link: https://www.econbiz.de/10009671253
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The impact of service deregulation on buyers' reliance of a market-based reference price : a test in a B2B insurance context
Faranda, William T. - In: Services marketing quarterly 32 (2011) 2, pp. 129-145
Persistent link: https://www.econbiz.de/10009126360
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The effects of involvement on e-satisfaction models
Moon, Soo-young; Philip, George C.; Moon, Stephanie - In: Services marketing quarterly 32 (2011) 4, pp. 332-342
Persistent link: https://www.econbiz.de/10009388086
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Consumer perceptions of service innovativeness and personal control
Zolfagharian, Mohammad Ali; Paswan, Audhesh - In: Services marketing quarterly 31 (2010) 1, pp. 89-105
Persistent link: https://www.econbiz.de/10003953055