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Tipping as a Strategic Investment in Service Quality: An Optimal-Control Analysis of Repeated Interactions in the Service Industry
Azar, Ofer H.; Tobol, Yossi - In: Southern economic journal 75 (2008) 1, pp. 246-260
Persistent link: https://www.econbiz.de/10008081352
Cover Image
Tipping as a strategic investment in service quality : an optimal-control analysis of repeated interactions in the service industry
Azar, Ofer H.; Tobol, Yossi - In: Southern economic journal 75 (2008) 1, pp. 246-260
Persistent link: https://www.econbiz.de/10003740167