Purpose – This paper aims to form a best practice guide on how to successfully customize employees' work experience to engage the workforce and boost talent retention, as well as employee performance and productivity to the benefit of the organization and its workforce....

Research has shown that the more engaged the workforce, the more innovative, productive and profitable the company. Yet few executives know specifically what they can do to develop a more engaged workforce.

Harley‐Davidson was keen to maintain its continual expansion, but was aware it needed to invest in its people in order to keep momentum high. The Accenture Human Capital Development Framework enabled the company to take stock of its HR activities and create a comprehensive human capital...