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~isPartOf:"The Executive : an Academy of Management Publication"
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Achieving Service Success Through Relationships and Enhanced Encounters
Gutek, Barbara A.
;
Groth, Markus
;
Cherry, Bennett
- In:
The Executive : an Academy of Management Publication
16
(
2002
)
4
,
pp. 132-144
Persistent link: https://www.econbiz.de/10007034823
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