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Of General Interest - The Real Story Behind the Commandant's Performance Challenge - How can Baldrige-based self-assessment affect our national security? The Coast Guard has coupled its performance excellence criteria and continuous improvement mindset to create a dynamic process that keeps it ready to face and respond to a dynamically changing environment and mission.

Irr, Frank; Kalnbach, Chuck; Smith, Mark - In: The Journal for quality and participation 26 (2003) 2, pp. 41-45

Persistent link: https://www.econbiz.de/10006887709

Voices from the Field - Quality, It's Been Good to Know You - To some, quality may not be aging well, but never fear, it's not dead yet

Smith, Mark - In: The Journal for quality and participation 22 (1999) 5, pp. 58-59

Persistent link: https://www.econbiz.de/10006912630

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