It is argued that quality improvement efforts play an important role in industrial organizations by altering the role of the human resource management (HRM) function and the human resource professional as TQM is consistent with a move towards a more strategic HRM approach. Investigates and...

Since 1987, when the International Organization for Standardization accepted a series of quality norms – the ISO 9000 standards – large companies and small and medium‐sized enterprises (SMEs) have been obliged to open their doors to something new: the culture of quality, a message which is...

Purpose – Much has already been written about the effects of ISO 9000 standards on business performance, mostly supporting the notion that implementing a standardized quality management system is beneficial. That said, no studies have been made into the impact that the implementation of these...

Purpose – The purpose of this paper is to present the Gironacel ® project. The aim of this tool is to make it easier for companies to implement ISO 9001:2000 standard in a very practical and non‐interruptive way. Design/methodology/approach – By means of creating a fictitious virtual...