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Holistically integrated model and strategic objectives for service business
Yang, Ching-Chow; Yang, King Jang; Cheng, Lai-Yu - In: The TQM magazine : the international bi-monthly for … 22 (2010) 1, pp. 72-89
Persistent link: https://www.econbiz.de/10008352811
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Service quality attributes determine improvement priority
Chen, Shun-Hsing; Yang, Ching-Chow; Lin, Wen-Tsann; … - In: The TQM magazine : the international bi-monthly for … 19 (2007) 2, pp. 162-175
Persistent link: https://www.econbiz.de/10007607249
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The development of an employee satisfaction model for higher education
Chen, Shun-Hsing; Yang, Ching-Chow; Shiau, Jiun-Yan; … - In: The TQM magazine : the international bi-monthly for … 18 (2006) 5, pp. 484-500
Persistent link: https://www.econbiz.de/10007278230
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The application of balanced scorecard in the performance evaluation of higher education
Chen, Shun-Hsing; Yang, Ching-Chow; Shiau, Jiun-Yan - In: The TQM magazine : the international bi-monthly for … 18 (2006) 2, pp. 190
Persistent link: https://www.econbiz.de/10007095161
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The impact of human resource management practices on the implementation of total quality management: An empirical study on high-tech firms
Yang, Ching-Chow - In: The TQM magazine : the international bi-monthly for … 18 (2006) 2, pp. 162-173
Persistent link: https://www.econbiz.de/10007095163
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The establishment of a TQM system for the health care industry
Yang, Ching-Chow - In: The TQM magazine : the international bi-monthly for … 15 (2003) 2, pp. 93-98
Persistent link: https://www.econbiz.de/10007106374